We accept exchange/returns within 14 days of receiving your order. For all exchange/return related queries, please contact us via firstname.lastname@example.org, stating your order number and what problem you faced with your item.
Please note that the exchange/return of any item is only valid within 7-days of receiving the damaged item. The shipping charges for the exchange/return will be born by the customer. You can pack and send us the parcel directly to : Organic Symmetry, 796, 3rd main road, 4th block Rajajinagar, Bangalore, 560010, KA - India. Furthermore, your items must be sent in their original packaging and in the same, unworn state in which you received them. Please do not wash or use items you'd like to exchange/return. In case of returns, please note that we only offer refunds in for the item's value within 7-days of receiving the returned item. Unfortunately, we are unable to refund shipping fee.
Due to the complexities of international shipping, we'd like to suggest customers from outside of India to refund your order for store credit before ordering a new item. As we mention above, please make sure to return the item(s) you'd like to exchange in their original packaging and state (unworn, unwashed, unused).
We strive to always be better. We’d like to hear why you return your items so that we can continue to improve. If there’s anything you’re unhappy with, please let us know so we can fix this for other customers.